At Boats Group, we appreciate your use of and contributions to our websites, our mobile and desktop applications, our other properties and/or our related services (collectively known as the “Services,” or, each individually, a “Service”). Boats Group respects your privacy and is committed to protecting your personal information.
No users from one yacht brokerage company are allowed access to the confidential transaction information of any other yacht brokerage company, including the clients or contracts that are pending or fully executed.
1.) Information Collected by Boats Group.
When you use the Services, we collect a variety of information from and about you, your devices, and your interaction with the Services. Some of this information identifies you directly or can be used to identify you when combined with other data.
- Information you provide. When using the Services, you may be asked to provide personal information about yourself, such as your name, contact information, payment information, details about you or inventory you are interested in, financial information. This may occur, for example, when you register on the Services, share or save a listing, correspond with an industry professional (such as a dealer or broker) via the Services, or complete other forms or transactions, such as a request for loan information or an application. You may also provide information about a third party through the Services, for example, if you share a listing with a recipient via email. We may combine this information with other information we collect from your interaction with the Services or from other companies.
- Voluntary Registration Information. In order to fully access YachtCloser, you must first complete the registration process, during which we will collect personal information about you. The information will include your name, company name, address, email address, telephone numbers, etc.
- Voluntary Information for Services and Features. We collect personally identifiable information when you choose to use certain features of the Site, including, but not limited to: i) completing, submitting, receiving and signing Forms, and ii) consenting to receive email. When you choose to use these features, we require you to provide your “Contact Information” in addition to other personal information that may be required to complete a transaction such as your phone number, billing and shipping addresses and credit card information. We will also collect any and all data that may be completed on the Forms. Occasionally, we may also request information such as usage preferences and demographics, which will help us better serve you and our other users in the future.
Some information you provide through the Services is collected and processed by third parties on our behalf. For example, when you order products or services through the Services, we may need to collect your credit or debit card information. This information is collected and processed by third-party payment processors. In the event that a credit report is required to use a Service, you may be asked to provide your Social Security number (“SSN”) or local equivalent. When SSNs are required, we use technology to pass that information directly to the third-party providers who need the information to process the credit or background check report. If you are a Service professional, you may be able to connect your third-party email account (such as Gmail) to your Boats Group CRM account. If you enable that connection, Boats Group will access your messages, contacts, and settings to provide the requested Services to you.
The pages on the Services may also include web beacons or pixels, which are electronic files. This is to: count users who have visited that page; track activity over time and across different websites; determine users’ interactions with emails we send; identify certain cookies on the computer or other electronic device accessing that page; or to collect other related information. This information may be associated with your unique browser, device identifier, or Internet Protocol address. We may, for example, implement a pixel on the pages of the Services where you view a certain advertisement so that we can track whether you visit a website associated with that advertisement at a later time.
- Mobile device and mobile browser information.You may adjust settings on your mobile device and mobile browser regarding cookies and sharing of certain information, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device. Please refer to the instructions provided by your mobile service provider or mobile device manufacturer.
- Location Data.If you enable location services on your mobile device, Boats Group may collect the location of your device, which we use to provide you with location-based information and advertising. If you wish to deactivate this feature, you can disable location services on your mobile device.
- Usage logs.We collect information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services. We also collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
- Calls and text messages.Calls between you and Boats Group, or between you and third parties made through Boats Group (such as dealers or brokers you contact about a listing through a form or link on our website, or using contact information found on our website), may be recorded or monitored for quality assurance and customer service purposes. You will be notified at the beginning of a call if it may be recorded or monitored. Boats Group uses a third-party service provider to track phone calls and text messages between you and industry professionals so that we and the industry professional can access certain details about the contact. As part of this process, Boats Group and its service provider will receive in real-time and store data about your call or text message, including the date and time of the call or text message, your phone number, and the content of the text message.
- Public content. You may provide information publicly through the Services, such as when you leave a review for listing, professional, service or when you contribute to discussion forums.
- Referrals. You may choose to invite friends to join Boats Group Properties including YachtCloser.com or participate in a transaction being facilitated by YachtCloser.com, by sending invitation emails. Boats Group Properties and YachtCloser.com stores the email addresses you provide so that the respondents may be added to your network, confirm orders/purchases and also to send reminders of the invitations. Boats Group Properties / YachtCloser.com does not sell these email addresses or use them to send any other communication besides invitations and invitation reminders. Recipients of invitations may contact Boats Group Properties / YachtCloser.com to request removal of their information from our database. You represent and warrant that you are duly authorized to provide such emails and submit other such personal information to Boats Group Properties /YachtCloser.com.
Boats Group will not knowingly collect personally identifiable information from any person under the age of 13.
2.) Information Security and Confidentiality, Yacht Closer
No users from one yacht brokerage company are allowed access to the confidential transaction information of any other yacht brokerage company, including the clients or contracts that are pending or fully executed in YachtCloser. In order to avoid any conflicts of interest, this includes officers of YachtCloser with current ownership interests in any yacht brokerage company. Those officers are granted access to their own brokerage’s confidential information and to none other.
We restrict access to brokerage information to YachtCloser employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
You understand that, in the process of facilitating a transaction, personal information (including Registration Data and information entered into a YachtCloser.com Form) will be submitted, and made available to, other parties in the transaction (including, without limit, buyers, sellers, and brokers). If you are entering data on behalf of another party, you represent and warrant to Yacht Closer LLC that you are duly authorized to do so. YachtCloser.com only uses your personal information for the original purposes it was given. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.
Notwithstanding anything to the contrary herein, YachtCloser.com reserves the right to collect and publish information in aggregate form (i.e. in a form that will not specifically disclose your name, email or physical address, or other unique personal information). However, information such as, and for purposes of example only, total value of all transactions facilitated by YachtCloser.com, may be collected and published without uniquely identifying you. Such information may be used for marketing and other purposes, in the sole discretion of Yacht Closer LLC.
Except as specifically described herein, YachtCloser.com will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers, accountants, agents, attorneys, and other third parties in order to deliver services on behalf of YachtCloser.com, unless required to do so by law. Further, YachtCloser.com reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected. You may also be contacted by other parties and participants in a transaction facilitated by YachtCloser.com.
Please note that personally identifiable information is used only to provide you with a more enjoyable, convenient online experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site.
YachtCloser.com may use your personal information for target advertising toward you based on things such as region, gender, interests, goals, habits, etc.
We may permit certain trusted third parties to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. This is collected in order to better understand our Web site usage, and enhance the performance of services to maintain and operate the Site and certain features on the Site. We may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.
Also, we may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.
We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.
YachtCloser.com may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.
WE ARE NOT LIABLE OR RESPONSIBLE FOR THE PERSONALLY IDENTIFIABLE OR OTHER INFORMATION YOU CHOOSE TO SUBMIT IN (I) THE PROCESS OF COMPLETING A TRANSACTION OR FORM, OR (II) FORUMS SUCH AS A BULLETIN BOARD, CHAT ROOM OR ANY OTHER PUBLICLY ACCESSIBLE AREA OF THE SITE.
3.) How Boats Group Uses Your Information
Boats Group generally uses the information collected about you to provide and improve the Services, including to:
- provide and deliver the Services, process transactions and send related information such as confirmations and invoices;
- send you technical notices, updates, security alerts and support and administrative messages;
- respond to your comments, questions and requests and provide customer service;
- communicate with you about products, services, offers, promotions, rewards and events offered by Boats Group and others, and provide news and information we think will be of interest to you;
- monitor and analyze trends, usage and activities in connection with our Services;
- revise, modify, and update existing Services and develop new Services;
- detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Boats Group and others;
- personalize the Services and present you with advertising, content or features that we believe will be of interest or useful to you;
- facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
- link or combine with information we get from others to help understand your needs and provide you with better service; and
- carry out any other purpose described to you at the time the information was collected.
Email Management. You may receive email from Boats Group for a variety of reasons – for example, if you took an action by entering your email on a Boats Group web portal within a form specifically stating the intent and effect of the action, you signed up for a regular report, or you posted your inventory for sale and a buyer sent you a message. You can manage your receipt of some types of communication by following the instructions upon account creation. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information.
4.) When Boats Group Shares and Discloses Your Information
Your privacy is important and we are committed to protecting your information that identifies you personally. We will only share personal information that you provide outside the public areas of the Services in the following circumstances:
- With your consent.When you consent or direct Boats Group to share the personal information. This happens when you submit your information through many of our Services. For example, if you choose to contact an industry professional through the Services, your name, phone number, email address, and message content will appear to the recipient of the message. Similarly, if you fulfill the Yacht Closure administrative process, that specific information will be shared with the contracted parties.
- Business transfers.If and when Boats Group is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, we may share your personal information in connection with that transaction.
Boats Group may also share aggregated or de-identified information that cannot reasonably be used to identify you.
5.) Interest-Based Advertising
In addition, if you have provided your email address to us, we may use a scrambled, unreadable form (a hash) of your email address to deliver tailored advertisements to you on the Services or on other websites, including via Facebook’s Custom Audience Feature or other similar tools. Click here to learn about how you can control the ads you see on Facebook.
You may opt-out of cookie tracking and analysis as described in the section below entitled ‘Opting Out of Collection of Information by Third Parties’. The Services do not otherwise respond to ‘do not track’ signals.
6.) Opting Out of Collection of Information by Third Parties
7.) Third-Party Links and Websites
8.) Security and Retention of Information
Boats Group takes reasonable steps to protect the information users share with us from unauthorized use, access, and disclosure, both during transmission and at rest. However, no transmission of information via the Internet nor electronic storage solution can be entirely secure, so please be aware that we cannot guarantee absolute security.
You can access, update, and delete personal information you provide to Boats Group through contact with an account management representative of Boats Group by sending an email to firstname.lastname@example.org.
Boats Group will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
9.) Transfer of Information to the United States
Boats Group is based in the United States and you acknowledge that the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the United States, where you may not have the same rights and protections as you do under local law.
10.) Transfer of information to and from United Kingdom
As from 1st of January 2021, UK is no longer an EU Member State. In order to make sure that transfers to and from UK are still legal and secure, Boats Group have taken reasonable steps to protect the information users share with us, by putting in place additional contracts and measures. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the United Kingdom.
11.) Government and Private Party Information Requests
Boats Group may occasionally receive various forms of legal process from government agencies and private parties requesting information about Boats Group users. Before we produce information, we will attempt to notify affected users and give them an opportunity to object unless notification is prohibited by law or if we believe that notification would create a risk of harm or be otherwise counterproductive.
12.) Disclaimer to Security
13.) Contacting Boats Group
Boats Group, LLC
Attn: Consumer Care
1221 Brickell Ave, Ste 2300
Miami, FL 33131
15.) Additional Rights for European Citizens:
Under the GDPR (or equivalent local legislation), you have certain rights with respect to their Personal Data, including:
right to request access – you may obtain confirmation from us as to whether or not your data is being processed and, where that is the case, access to your data;
right to rectification – you have the right to obtain rectification of inaccurate personal data we hold concerning you;
right to erasure – you have the right to obtain the erasure of your data without undue delay in certain circumstances
right to restriction of processing or to object to processing – you may require us to restrict the processing we carry out on Your Data in certain circumstances or to object to us processing your data;
right to data portability – you have the right to receive your data in a structured, commonly used and machine-readable format;
right to withdraw consent – where you have provided your consent to us processing your data, you have the right to withdraw your consent at any time;
right to lodge a complaint – you may lodge a complaint with the supervisory authority in the EU Member State where you are resident or where you work. For further information on your rights, please see the supervisory authority of your country or EU Member State.
16.) Additional rights for UK Citizens:
Under the Data Protection Law 2018, you have similar rights to those listed under the GDPR. You may lodge a complaint with the Information Commissioner’s Office (ICO).
17.) Additional Rights for California Citizens:
If you are a California resident under the age of 18, and are a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to remove content you have posted publicly. In order to do so, you must send an email with a detailed description of the specific content or information to email@example.com. Please be aware this request does not guarantee that all the content or information you have posted will be removed and that there may be circumstances in which the law does not require or allow removal even if requested.
[Policy Last Updated: Mar 2021]